Salesforce CTI for Healthcare: HIPAA-Compliant Calling Inside Health Cloud

Automate patient communication, manage appointments and urgent calls, and support secure healthcare conversations with AI-led 360 CTI.

Trusted by Leading Healthcare Providers

Impact: Patient Satisfaction, Reduced No-shows

41 %

Up to 41% Faster Patient Call Resolutions

Salesforce CTI for hospitals helps route appointment, billing, and urgent-care calls to the right team faster, reducing wait time and repeated transfers.

35 %

Up to 35% Reduction in Missed Appointments

Salesforce CTI for healthcare helps automate appointment reminders, callback tasks, and follow-ups so patients receive timely communication before scheduled visits.

30 %

Up to 30% Higher Patient Satisfaction

HIPAA compliant Salesforce CTI supports secure call handling, clear patient communication, and AI insights that help care teams respond with better context.

AI-Driven Salesforce Calling for Better Patient Care

Manage patient inquiries, appointment calls, and urgent requests faster with Salesforce telephony for healthcare inside Salesforce.

Resolve Patient Queries Faster

Using intelligent IVR and advanced routing, instantly route calls based on the patient’s needs, whether it is appointments, billing, or emergencies, to offer quality support.

Automate Reminders & Follow-Ups

Reduce missed appointments, stay consistent with follow‑ups, and improve patient care with automated calls, reminders, and IVR offering patient self‑help options.

Secure Doctor-Patient Communication

Protect sensitive patient information with HIPAA-compliant call masking and secure routing, ensuring confidential, compliant, and trusted doctor-patient communication.

Offer 24/7 Emergency Assistance

Forward emergency calls instantly to on-call staff with a Cloud Phone System for Healthcare, ensuring 24/7 support and rapid response.

Improve Patient Care Coordination

Collaborate better with live call transfers and conferencing, ensuring healthcare teams connect to the right department quickly for coordinated patient care.

Boost Patient Support with AI

Analyze calls in real time with AI insights using Healthcare Contact Center Software to better understand patient needs and tailor communication for effective support.

Want to see results
from actual use cases?

Secure and Compliant Calling for Healthcare Teams

14+

Years of Trust

Zero

Integration Hassle

100%

Free Support

No Code

Telephony Solution

Salesforce-Native

Telephony

100%

Data Security

Hear From Our Esteemed Real Estate Clients

★ ★ ★ ★ ★

Better than 5 other apps, A GREAT CTI.!

I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.

Daniel Howell

Systems Administrator

★ ★ ★ ★ ★

A TIME-SAVING Product and Setup

This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated

Mike Adams

Founder and President at Smart Stays Inv Smart Stays Inc

★ ★ ★ ★ ★

Awesome tech support

Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks

Gerald Maguire

Sr Mortgage Advisor

★ ★ ★ ★ ★

Dependability and provides the best native salesforce solution

I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!

Rachel Reece

System Administrator

★ ★ ★ ★ ★

It is easy to implement and navigate

This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.

Christina Duncan

Transaction Manager

★ ★ ★ ★ ★

Very quick and accurate when answering a call.

Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.

Chris Bullion

Engineering Director

★ ★ ★ ★ ★

Fully native CTI app for Salesforce.

Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app

Josh Rodgers

COO

★ ★ ★ ★ ★

A wonderful CTI created by the team.

An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.

Sabbas Pereira

Director

★ ★ ★ ★ ★

Great Solution for Calling.

We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.

Arun Narvekar

Developer

★ ★ ★ ★ ★

360 CTI Simplified Client Follow-Ups and Improved Customer Service!

In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.