AI CTI Agents For Salesforce | Voice, Translation & CTI

AI Calling Software: Trusted by the Best Worldwide

Salesforce 360 CTI: AI and Call Centre Software

Transcript & Sentiment

Transcribe calls in real time with multilingual support, detect sentiment, and enhance coaching, compliance, and customer engagement.

AI Voice Agent for Calling

As new leads are created, automate cold calls with an AI assistant that engages, identifies challenges, books meetings, and boosts your pipeline without an agent.

Dispose and Describe with AI

Automatically summarize key points and tag call outcomes using AI, reducing manual work and ensuring consistent, insight-rich reporting in Salesforce.

Automated Calling

Reach multiple customers instantly with pre-recorded messages, automating calls for increased efficiency and faster communication at scale.

Want to upgrade
calls with AI?

Why Automated Calling and AI Matter

step-01:

Higher
Conversions

AI CTI Agents for Salesforce handles initial outreach with tailored pitches, while sentiment analysis and dispositions help reps prioritize and convert high-intent leads faster.

Step-02:

Increased
Productivity

Real-time call automation, and AI-powered disposition reduce manual tasks, freeing agents to focus on more strategic, high-impact work.

Step-03:

Enhanced Customer Engagement

With live transcript, sentiment detection, and human-like AI bot conversations, reps can personalize responses in the moment with Salesforce voice CTI.

A Sales-Centric CTI with Powerful Capabilities

More agents, more coverage — extend what AI Call Automation can do

AI Voice Agent

Your Calls, Handled Automatically

AI picks up inbound and outbound calls right inside Salesforce, qualifies leads, answers common questions, and routes conversations so your team doesn't have to. Explore AI Voice Agent

Explore AI Voice Agent

AI Call Translation

Talk to Anyone, In Any Language

Language shouldn't slow down a sale. Get real-time call translation built right into your Salesforce workflow.Explore AI Call Translation

Explore AI Call Translation

AI Call Coaching

Make Every Call a Learning Moment

AI listens in, tracks sentiment, and scores performance, so your reps get better with every call, not just the good ones.Explore AI Call Coaching

Explore AI Call Coaching

Salesforce Calling Solutions Built for Every Team

360 CTI helps different teams manage inbound calls, outbound dialing, follow-ups, agent activity, and customer conversations from one Salesforce-connected calling system.

Contact Center Solution

Manage high-volume inbound and outbound calls with IVR, call routing, agent availability, call monitoring, and real-time Salesforce reporting.

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Sales Calling Solution

Help sales teams connect with more prospects using click-to-dial, Salesforce power dialer, auto-call logging, follow-up tracking, and outbound campaign workflows.

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Operations Calling Solution

Give operations teams better visibility into call queues, team performance, customer follow-ups, and call outcomes without switching between systems.

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Remote Call Center Solution

Support remote and distributed calling teams with browser-based calling, mobile call management, centralized call logs, and Salesforce-connected reporting.

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AI-Led CTI, Built for Success

14+

Years of Trust

Zero

Integration Hassle

100%

Free Support

No-Code

Telephony Solution

Salesforce-Native

Telephony

100%

Data Security

Hear What Our Customers Say

★ ★ ★ ★ ★

Better than 5 other apps, A GREAT CTI.!

I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.

Daniel Howell

Systems Administrator

★ ★ ★ ★ ★

A TIME-SAVING Product and Setup

This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated

Mike Adams

Founder and President at Smart Stays Inv Smart Stays Inc

★ ★ ★ ★ ★

Awesome tech support

Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks

Gerald Maguire

Sr Mortgage Advisor

★ ★ ★ ★ ★

Dependability and provides the best native salesforce solution

I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!

Rachel Reece

System Administrator

★ ★ ★ ★ ★

It is easy to implement and navigate

This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.

Christina Duncan

Transaction Manager

★ ★ ★ ★ ★

Very quick and accurate when answering a call.

Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.

Chris Bullion

Engineering Director

★ ★ ★ ★ ★

Fully native CTI app for Salesforce.

Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app

Josh Rodgers

COO

★ ★ ★ ★ ★

A wonderful CTI created by the team.

An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.

Sabbas Pereira

Director

★ ★ ★ ★ ★

Great Solution for Calling.

We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.

Arun Narvekar

Developer

★ ★ ★ ★ ★

360 CTI Simplified Client Follow-Ups and Improved Customer Service!

In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.

Anchal Pal

Administrator

FAQs

FAQs About AI CTI Agents for Salesforce

AI CTI Agents for Salesforce combine bulk dialing with a complete AI calling solution for outreach teams. They handle initial outreach, lead qualification, record updates, and follow-ups without a rep touching each task manually. The difference from standard dialers is that every outcome — disposition, summary, next step — is logged to the right Salesforce record the moment the call ends. High-volume teams stop chasing data and start focusing on conversations that need a human.

The AI-based CTI solution uses configurable workflows that require no coding, so admins set up automation without developer support. Salesforce AI Agent Assist handles the after-call work: it summarizes conversations, records dispositions, logs activities, and flags the next step automatically. Most teams go from installation to live automation in a single day. There is no separate tool to manage — everything runs inside the Salesforce environment your reps already use.

Yes. Salesforce Voice AI helps teams automate outreach, qualification, and routine record updates that would otherwise eat into selling time. 360 CTI's AI voice agent handles initial conversations so reps only pick up when a lead is qualified and ready to talk. Teams running high call volumes consistently report shorter task lists and faster follow-up cycles because the repetitive work is handled before a human ever joins the call.

Salesforce Voice CTI combines routing rules with real-time intent, sentiment, and availability signals so callers reach the right person faster. It does not just distribute calls by availability — it reads the context of the call and matches it to the agent best suited to handle it. Salesforce AI Call Translation also removes language as a routing problem, so multilingual callers are never misrouted simply because no one on the current shift speaks their language.

Salesforce AI Call Analytics identifies sentiment, intent, and key outcomes during the call rather than after, so agents are not piecing together context from memory. The full conversation is captured, tagged, and written back to Salesforce before the rep moves to the next call. Combined with AI Call Coaching, which surfaces objection responses in real time, reps spend less time on post-call admin and more time on the next conversation.

Need more Info ?

From the 360 CTI Blog

Practical guides and setup walkthroughs for Salesforce calling teams.

Blog

Sep 4, 2026

AI Call Routing in Salesforce: Less Handle Time, Better CSAT

Blog

Sep 2, 2026

Salesforce Predictive Dialer vs Power Dialer: Which One Is Right for Your Team?

Blog

Aug 31, 2026

What Claudeforce Means for Salesforce Calling Teams: Why Voice AI Just Got More Important

View All Blog Posts

Automate. Engage. Manage. All with AI Agents.

Have questions or want to know more about AI-powered 360 CTI?

Contact our Experts

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AI CTI Agents for Salesforce: Automate, Translate, Transcribe, and Coach

AI Calling Software: Trusted by the Best Worldwide

Salesforce 360 CTI: AI and Call Centre Software

Transcript & Sentiment

AI Voice Agent for Calling

Dispose and Describe with AI

Automated Calling

Why Automated Calling and AI Matter

Higher Conversions

Increased Productivity

Enhanced Customer Engagement

A Sales-Centric CTI with Powerful Capabilities

More agents, more coverage — extend what AI Call Automation can do

AI Voice Agent

AI Call Translation

AI Call Coaching

Salesforce Calling Solutions Built for Every Team

Contact Center Solution

Sales Calling Solution

Operations Calling Solution

Remote Call Center Solution

AI-Led CTI, Built for Success

14+

Zero

100%

No-Code

Salesforce-Native

100%

Hear What Our Customers Say

Daniel Howell

Mike Adams

Gerald Maguire

Rachel Reece

Christina Duncan

Chris Bullion

Josh Rodgers

Sabbas Pereira

Arun Narvekar

Anchal Pal

FAQs

What makes 360 CTI one of the best AI calling solutions for Salesforce teams?

How does 360 CTI automate repetitive call tasks inside Salesforce without complex setup?

Can AI CTI agents for Salesforce improve agent productivity for high-volume teams?

How does AI prioritize and route calls more efficiently inside Salesforce?

How does 360 CTI's AI reduce call handling time compared with other CTI tools?

From the 360 CTI Blog

AI Call Routing in Salesforce: Less Handle Time, Better CSAT

Salesforce Predictive Dialer vs Power Dialer: Which One Is Right for Your Team?

What Claudeforce Means for Salesforce Calling Teams: Why Voice AI Just Got More Important

Automate. Engage. Manage. All with AI Agents.

Higher
Conversions

Increased
Productivity